Ministry of Tourism Opens Complaints Channel for Tourism and Creative Economy Business Owners
Ministry of Tourism Opens Complaints Channel for Tourism and Creative Economy Business Owners. (Photo: Kemenparekraf)

JAKARTA (BPN) – The Ministry of Tourism and Creative Economy/Tourism and Creative Economy Agency (Kemenparekraf) opens a complaint channel for business owners in tourism and creative economy sectors whose business is affected by the COVID-19 outbreak.

For this reason, tourism and creative economy business owners and associations are requested to continue their efforts in preventing the spread of COVID-19 and further to handle the impact of COVID-19 during this emergency response period.

The Minister of Tourism and Creative Economy (Menparekraf) Wishnutama requested associations/industries to coordinate regularly with the regional government that in charge of tourism and the creative economy, also Kemenparekraf.

“This includes reporting potential losses, also health and financial impacts on each workforce,” Wishnutama said in his statement in Jakarta, Friday (3/4) as quoted from the ministry’s press release.

The Minister’s statement is a follow up of the previously issued Circular Letter Number 3 Year 2020 on the follow-up advice to prevent the spread of Corona Virus Disease 2019 (COVID-19).

Previously, the Ministry of Tourism and Creative Economy had also activated the Integrated Crisis Center as a communication and education channel for the community to minimize the impact of COVID-19 for the tourism and creative economy sector.

The Integrated Crisis Center will collect information on the tourism and creative economy-related business owners who are affected by COVID-19 throughout Indonesia regions, also opened an online forum to gather inputs from business owners and stakeholders in the tourism sector as a source data to be considered during policy formulation and the following steps.

In the previously mentioned Circular Letter, the Ministry also specifically asked restaurant managers to follow the Ministry of Health’s health protocol on communication in handling COVID-19. One of those is for restaurant managers and staff to implement physical distancing in public spaces, in accordance with WHO and UNWTO guidelines.

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“Also applying personal hygiene (washing hands with soap and water) especially after using the toilet, doing cleaning work, before and after eating, and other health protocol points,” Wishnutama said.

He also reminded restaurant owners to minimize dine-in services and to maximize take away or delivery services to reduce public mass gathering.

“Creative economy-related business owners who continue their production processes are obliged to implement health protocols and are advised to continue selling their products online,” Wishnutama stated.

The Minister advised the industry association to consult and report the progress during the process of anticipating and handling the impacts of COVID-19 transmission within every organization/every member of associations, periodically.

The Ministry of Tourism and Creative Economy is currently coordinating with ministries and institutions in proposing various economic stimulus to ease the cost burdens and other obligations of the respective business owners and reduce potential layoffs within the tourism and creative economy sector.

“The President emphasized that the government pays great attention to the tourism and creative economy sector as one of the leading sectors of the national economy. However, the COVID-19 impact handling requires the cooperation of various parties,” Wishnutama said.


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