KUTA, Bali (BPN) – Bloo Bali Hotel and S18 Bali Villas encouraged its staff to take part in a competency certification test to improve the quality of Human Resources so the hotel and villas can provide the best service to its guests.
The test conducted by the Profession Certification Institution (LSP) for Tourism, was followed by 30 staff of Front Office, Housekeeping, FB Service, and FB Product on Friday (Nov 10).
The participants followed several tests written, interview, and practical tests. “We are very happy because all participants have passed the certification,” said Meikirana, General Manager of Bloo Bali and S18 Bali Villas.
According to Meikirana, this test will upgrade Human Resources competency in the tourism sector in accordance with the development and needs of the tourism industry.
“This competency test really helps to improve the quality of each staff in their respective departments,” she said.
For example, she continued, the staff on duty at the front office was tested on how they serve guests, from welcoming to check out. How to deal with complaints and how to deal with elderly or disabled guests.
In addition, excellent staff also can become promising promotional material for the hotel, such as a good review from guests, or guests will recommend the hotel to their friends, and relatives.
“They will say that Bloo and S18 have clean rooms, good service, delicious food, and so on. Those are ways to increase our sales,” she said.
Meanwhile, Gregorius, Director of Sales & Marketing Bloo Bali and S18 Bali Villas hoped that staff will get more confident in serving guests especially after their certificate is issued.
Being competent in their field, means they know and understand what they have to do to improve services to guests.
“We can’t deny that people easily tell stories when they walk out of the hotel. If they have been served well by competent employees, then this will have an impact on the next visit. Thus, the hotel has been promoted through the quality of the staff,” he concluded.
